All prices, including transfers, optional excursions, activities and meals, are gross rates. Provided an agent agreement has been signed, agreed commission will be deducted from the invoice for the bookings. If you do not have an agent agreement for Guaranteed Escorted Tour bookings, please contact us.

According to the agent agreement, the seller will grant the customer free sales of max 3 rooms per departure per day until 7 days prior to departure or until the seller requests the customer to close the sales. Stop sales dates are sent to e-mail address as indicated by customer. Should the customer have bookings of more than 3 rooms for a departure within one day, the costumer should forward the bookings by mail to the seller and obtain a confirmation. B2B online booking platform Seagull-Online.com is available for bookings and instant confirmations.

We reserve the right to amend the itinerary and/ or included entrances without prior notice due to weather conditions or interference of local authorities, which is out of our control or the control of our suppliers. Should the itinerary and/or program be amended due to unforeseen circumstances, we will endeavour to find suitable alternative activities.

The price for an adult in an extra bed is the same as the price per person in a double room. To provide triple occupancy we are generally booking a higher room category for the comfort of our guests. Children between 2–11 years old receive a discount when sharing a room with two paying adults. Extra beds may be folding beds and do not in all cases offer same comfort as a regular bed.

If arrival transfer is booked, a driver will meet the guests with a name-board reading their names inside the arrival hall of the airport of arrival. If arrival transfer is not booked, the guests will be met by the tour leader of the group at the welcome meeting at the hotel lobby on the day of arrival at 07.00PM, local time. For some programs timing might differ. In this case information about the welcome meeting will be provided by check in. In case of late arrival, the tour leader will leave info material at hotel reception and we ask the guests to be at hotel lobby next morning at 08.45AM. Departure transfers in Warsaw, Vilnius, Riga and Tallinn are performed 2,5 hours before flight. This timing has been estimated based on our knowledge and experience working in these destinations, considering traffic in each particular city, driving time and

All optional tours are guaranteed with min. of 2 guests booking. They can be either pre-booked or booked on the spot. Payment for on-site bookings is accepted by our tour leaders in cash in EUR or USD or by Visa or Master credit cards.

The seller shall not be liable for any delay or failure in its performance of any of the services, when such delay or failure arises for reasons beyond its reasonable control, including without limitation, acts of terrorism, civil insurrection, blockade, labour disputes and strikes, material shortages, embargoes, rationing, acts of local, state or national governments or public agencies, utility or communication failures or delays, fire, acts of war, floods and epidemics.

After confirmation the customer can cancel the reservation within 7 days or latest 35 days prior to arrival without cancellation fee. The seller reserves the right to charge the following cancellation fees: for cancellations from 35–15 days prior to arrival – 50% of the total cost of the reservation, for cancellations 14–8 days prior to arrival – 75% of the total cost of the reservation, 7–1 days prior to arrival and “no show” – 100% of the total cost for the reservation.

The centralized emergency contact number for customers and guests: +371 29273999.