Service Standards

Hotels: We are using good centrally located superior three star, four star or five star hotels. We reserve the right to change the featured hotels. Alternative hotels will be of the same standard as the featured hotels both in terms of standard and location. If any changes from featured hotels, final hotel names will be advised latest one month prior to arrival.

Meals: Breakfasts are buffet style at all hotels.

Coaches: Our coaches are new 49-seater 1st class coaches with air conditioning, adjustable seats, toilet, fridge and possible other conveniences. Depending on sales some tours or segment of tours and optional tours will be operated with new 1st class minivans with adjustable seats and air conditioning. For comfort and security we always keep at least three empty seats in coaches and minivans. Passengers are covered by third party liability insurance. Drivers are driving strictly according to EU regulations. We do not allow smoking in the vehicles. Seating in the vehicles is free.

Tour escorts: Our tour escorts are university graduates and have been specially trained as guides and as bilingual tour escorts. The tour escorts we use are very experienced and most have been working for us for many years. The tour escorts will be assisted by local guides if needed or required.

Portage: Portage of one piece of luggage is included at all four and five star hotels and railway stations when indicated.

Visa support: Visa is required for almost all nationalities for tours including Russia, Belarus and Mongolia and only for some fewer nationalities for tours covering EU destinations and Ukraine. Unless otherwise indicated, we supply visa support complementary.

Number of participants: We allow max 45 guests on the same tour. The average number of guests is around 30-35. For the Baltic Biking and Baltic Hiking tours we allow max 21 guests respectively max 31 guests on the same tour. On the Grand Mongolian Expedition tours we allow max 21 guests on the same tour.

Special features

Arrival transfers: Guests can pre-order private arrival and departure transfers. By arrival transfer the guests are met by driver with a name board reading their surnames in the arrival hall of the airport. Guests should co-ordinate their departure transfer with the tour escort.

Welcome letter: On arrival to the hotel the guests receive a personalized welcome letter announcing time and place for the welcome meeting or the first meeting with the tour escort.

Welcome meeting: During the welcome meeting the guests are served a welcome drink. The tour escort introduces the program and the optional tours and the guests receive various materials such as a personalized program and information materials. On the few tours, where indicated, there is no welcome meeting and the tour escort will brief the guests and hand out materials at the start of the tour.

Diplomas for active touring: The participants in the Baltic Biking and Baltic Hiking tours receive a diploma for successfully completing active touring in the Baltic countries at the end of the tour.

Optional excursions and dinners: Most of our tours come with an extensive choice of optional excursions and dinners. The optional services can be booked in advance or during the tour.

The optional excursions feature important highlights not included into the standard sightseeing tours and always includes transport, guide service and entrances.

The optional dinners are half-board at hotel or special highlight dinners at local restaurants. Dinners at hotels are substantial 3-course set menu or buffet style and include ice-water and coffee/ tea. Highlight dinner at local restaurants include a substantial 3-course menu with ice-water and coffee/tea. In some cases alcoholic drinks or live entertainment is included. The highlight dinners at local restaurant include guide and transport, in few cases the restaurants are within walking distance from the hotel (max 10 min walk) and transport is not included. At both hotels and local restaurants additional drinks can be ordered and paid for at the spot.

Pre- and Post stays

We offer attractive hotel rates for guests who would like to arrive earlier or departure later. Please ask for a detailed pricelist. We are also capable of offering more comprehensive customized pre- and post-arrangements on and around the destinations. Ask for detailed offer.